Taiwan Garden Restaurant

Photos of Taiwan Garden Restaurant

Reviews

• Hannah Lee

  Oct, 18 2018
  ★ ☆ ☆ ☆ ☆
  DO NOT EVEN WASTE YOUR TIME AND MONEY TO GET YOUR FOOD AT THIS RESTAURANT. I placed my order on orderup (delivery fee is free b/c they are cheap af as not hire the orderup driver). I waited about 20 minutes and the delivery man finally called me saying he couldn't find my apartment. THIS IS NOT MY FIRST TIME TO ORDER FOOD. The driver got mad at me while i was explaining how to get to my place (he was in the building right next to ours!!!). He started yelling at me saying "COME DOWN TO 14TH ST. I AM NOT GOING TO FIND YOUR APARTMENT. YOU COME GET YOUR OWN FOOD." WHAT?? I had an argument with him about 10 mins and hung up saying i am going to call the restaurant. Then I called and explained everything. OKAY YOU HAVE TO ASK THE CHINESE LADY TO SPEAK SLOWLY B/C SHE HAS VERY HEAVY ACCENTS. First, she asked me if i were chinese or korean after she saw my name and then said she has korean friends at church or whatever. DOES THAT EVEN MATTER? LONG STORY SHORT, I asked for a refund and she declined saying the food was already out and my reason for asking a refund is not logic. DUDE THE DELIVERY GUY WASN'T EVEN WILLING TO DELIVER FOOD TO MY PLACE. AND OH YES HE HAD ANOTHER CUSTOMER TO DELIVER FOOD. THAT'S WHY HE WAS IN A RUSH TO NOT DELIVER MY FOOD. HELLO??! I WAITED FOR MY FOOD MORE THAN 50 MINS AT THAT POINT. she said she would send another delivery guy. MY FOOD IS COLD ALREADY AND YOU GUYS ARE LOCATED ON IVY AND I LIVE ON 14TH. I kept explaining why i don't want food anymore (b/c your service sucks as well) and she kept saying no. NO REFUND WAS PROCESSED FROM THEM. I called the orderup and explained everything and orderup was surprised how their way to treat customers. YES RIGHT? Orderup resolved the problem so I got a refund from orderup, not the restaurant b/c they escalated the case. I AM NOT GOING TO GET FOOD FROM THERE AND TOLD EVERY MY FRIEND NOT TO GO/ORDER FOOD THERE. Hope they learn how to treat their customers. I WISH I COULD GIVE THEM NEGATIVE STARS. TERRIBLE EXPERIENCE.

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