SERVPRO of Charlottesville

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Reviews

• colleen richman

  Dec, 01 2018
  ★ ☆ ☆ ☆ ☆
  Horrible! Takes forever to get back to you! Sometimes doesn't respond at all. Had been waiting on answers for asbestos results (which is obviously a safety issue) when we had a leak in our home. The leak started april 28, they came out did the test and said we would have the results in a few days. June 1 we STILL had no results! Finally after what seemed to be millions of phone calls we got someone to tell us that the report was in and emailed it to us June 8! The report was dated for May 13th! Our adjuster had been calling the entire month of May for results so they could close out our claim and pay us so the repairs could be done (meanwhile we are sleeping on the floor in another room because our bedroom is quarantined off). They kept telling him the results weren't in! I could go on and on about the things one of the men that came out said about his boss and the shady things he was doing, but that is second hand info (it was regarding a fire at their warehouse). Point is, the FACT that they failed to inform us of asbestos in our home is completely unprofessional not to mention lack of concern for the safety of their clients. May 13th is what the document was dated! June 8th is when they finally told us, after us calling and calling. Please learn from our horrible experience and deal with someone else!

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